Tech Support: Difference between revisions
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(Removed account activation section since the listed issues were for ASGS) |
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If none of these solutions work copy the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Help Me template] and create a new post in the [http://www.freeallegiance.org/forums/index.php?showforum=5 helpline forum]. | If none of these solutions work copy the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Help Me template] and create a new post in the [http://www.freeallegiance.org/forums/index.php?showforum=5 helpline forum]. | ||
You can also ask for help on our [https://discord.gg/6UQm29s Discord channel]. | |||
==Problems with Allegiance Community Security System ([[ACSS]])== | |||
:*[[ACSS crashs after autoupdate]] | |||
Note: ACSS is now deprecated | |||
==Problems with Allegiance== | |||
Problems with the Allegiance client not related to connectivity. Includes sound and video issues. | |||
:*[[Why do I get an error that I don't have d3dx9_42.dll?]] | |||
:*[[I'm getting really bad FPS! How can I improve it?]] | |||
:*[[Allegiance is extremely laggy! My ship jumps all over the place!]] | |||
:*[[Why do I hear crackles or static from my soundcard?]] | |||
:*[[Why is my screen all black?]] | |||
:*[[Why can't I run Allegiance in windowed mode?]] | |||
==Problems with connectivity== | ==Problems with connectivity== | ||
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:*[[The underlying connection was closed|Error: 'The underlying connection was closed']] | :*[[The underlying connection was closed|Error: 'The underlying connection was closed']] | ||
:*[[Which ports does Allegiance use?]] | :*[[Which ports does Allegiance use?]] | ||
==Configuration issues== | ==Configuration issues== | ||
Latest revision as of 00:15, 7 April 2018
Welcome to Tech Support.
For installation directions visit this install guide.
If you have any problems while trying to get the game to run, attempt to find the solution below.
If none of these solutions work copy the Help Me template and create a new post in the helpline forum.
You can also ask for help on our Discord channel.
Problems with Allegiance Community Security System (ACSS)
Note: ACSS is now deprecated
Problems with Allegiance
Problems with the Allegiance client not related to connectivity. Includes sound and video issues.
Problems with connectivity
Problems with connecting to the lobby or the game servers from within Allegiance.
- Error: 'Unable to connect to Zone'
- Error: 'Cannot connect to lobby'
- Error: 'Guaranteed message could not be delivered'
- Error: 'Failed to connect to lobby'
- Error: 'Failed to connect to the server'
- Error: 'You have been disconnected from the gameserver'
- Error: 'Pings not coming back'
- Error: 'DPlay session terminated'
- Error: 'The Autoupdate process failed to finish.'
- Error: 'The underlying connection was closed'
- Which ports does Allegiance use?
Configuration issues
Includes guides and solutions for issues with external devices, servers etc.
Improving graphical quality
This section is not about solving errors, it's about if you've got the game going and want to improve the look.
| Getting started |
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