Tech Support

Welcome to Tech Support.

Please see the if your problem is solved by the articles linked on this page. If not, post a new thread in the Helpline. Please don't forget to read the stickies and fill up the template with your system information.

Problems with Account Activation

Problems with registering a new gameplay account

• I didn't receive the Activation Email!!!?
• Why do I get error "Your account could not be activated"?

Problems with ASGS

Problems with ASGS. Click on the error message you see to see a solution.

• Error: "A required .DLL file, MSCOREE.DLL, was not found"
• Error: "Application failed to initialize properly. Error 0xc0000135"
• Error: "Specified Account does not exist"
• Error: "Unable to retrieve key"
• Error: "Unable to generate key"
• Error: "Unable to validate Allegiance installation"
• Error: "Invalid Session"
• Error: "Client submitted invalid key"
• Error: "Connectivity Failure. Check Connection"
• Error: "Unable to launch Allegiance."

Problems with connectivity

Problems with connecting to the lobby or the game servers from within Allegiance.

• Error: "Cannot Connect to Lobby"
• Error: "Guaranteed Message could not be delivered"
• Error: "Failed to connect to Lobby"
• Error: "You have been disconnected from the gameserver"
• Error: "Pings not coming back"
• Error: "DPlay session terminated"
• Which ports does Allegiance use?
• How do I find IP Addresses of my computer and my router?
• What is Port Forwarding/Triggering?
• How do I set up a static IP for Port forwarding?

Problems with Allegiance

Problems with the Allegiance client not related to connectivity. Includes sound and video issues.

• Allegiance is extremely laggy! My ship jumps all over the place!?
• Why do I hear crackles or static from my soundcard?
• Why is my screen all black?
• Why can't I run Allegiance in windowed mode?

Configuration issues

Includes guides and solutions for issues with external devices, servers etc.

• Why don't Key Mappings work in Training?
• How do I play Allegiance from multiple machines behind a router?
• Why doesn't my Saitech X45 joystick's throttle work?
• How can I use my mouse's extra buttons or mousewheel ingame?
• How do I remap my controls?
• How do I play Allegiance on a widescreen monitor?
• How do I setup a server for online play?
• How do I setup a server for LAN play?