Update hangs

User-to-user help and troubleshooting.
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BlackViper
Posts: 6993
Joined: Thu Aug 07, 2003 7:00 am
Location: Green Bay, WI

Post by BlackViper »

Hi Tiger!

Downloading the installer at work. When the autoupdate starts when logging in for the first time, it hangs on file #157 hlpe10e.mml

Workaround? I have robooted and attempted twice today. Uninstalled and tried a third time. It has been hung for 20 mins again. Any idea?

All I really want to do is be able to work with TEK on my work computer. So I guess I could download cores by themselves if I had to.
Always in the Shadows...
Tigereye
Posts: 4952
Joined: Mon Jul 28, 2003 7:00 am
Location: Toronto, Ontario

Post by Tigereye »

This has happened before for a few people... but with different files. I don't know why some people run into difficulties, but others don't.
They ended up grabbing the file from someone else and the update continued.

Try looking in the artwork folder for that file and deleting it if it exists. Then in your Allegiance folder, delete filelist.txt

Log in and try again.

--TE


The Allegiance community currently hates their sysadmin because he is doing: [Too Much] [____________|] [Too Little]
Current reason: Removing the PayPal contribute page. Send Bitcoin instead: 1EccFi98tR5S9BYLuB61sFfxKqqgSKK8Yz. This scale updates regularly.
Dogbones
Posts: 2721
Joined: Mon Nov 24, 2003 8:00 am
Location: Virginia

Post by Dogbones »

This happened to me with one of the starwars files. Auto-update would hang on the file, every time, no mater if I restarted, rebooted, removed the file, removed all files downloaded for that update, removed filelist.txt, or cleared the autoupdate folder.

I ended up grabbing the starwars zip, and that fixed it.

I stuck the file you said you are having a problem with up on the beta server so you can grab it

http://fazdev.alleg.net/FAZ/hlpe10e.mml

Hopefully this will get you past the trouble spot. Do as Tiger suggested, then get this file, then try the autoupdate again.
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