error creating account

Johaug · Post by **Johaug** » Sat Feb 28, 2015 10:13 pm

hi!

downloaded installer, but when creating account i get "provider error"

i tried from the launcher windwo and from the website. website gives me this:
The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required. Learn more at

Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Exception Details: System.Net.Mail.SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required. Learn more at

Source Error:

An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

Stack Trace:

[SmtpException: The SMTP server requires a secure connection or the client was not authenticated. The server response was: 5.5.1 Authentication Required. Learn more at]
System.Net.Mail.MailCommand.CheckResponse(SmtpStatusCode statusCode, String response) +1932391
System.Net.Mail.SmtpTransport.SendMail(MailAddress sender, MailAddressCollection recipients, String deliveryNotify, SmtpFailedRecipientException& exception) +179
System.Net.Mail.SmtpClient.Send(MailMessage message) +1957494
Allegiance.CommunitySecuritySystem.Common.Utility.MailManager.SendMailMessage(Ma
ilMessage mailMessage) in C:\Source\Allegiance\CSS-BT-AutoUpdateFix\Server\Allegiance.CommunitySecuritySystem.Common\Utility\MailManager.cs:34
Allegiance.CommunitySecuritySystem.DataAccess.MembershipProviders.CssMembershipP
rovider.SendWelcomeEmail(MembershipUser membershipUser) in C:\Source\Allegiance\CSS-BT-AutoUpdateFix\Data\Allegiance.CommunitySecuritySystem.DataAccess\MembershipProviders\CssMembershipProvider.cs:189
Allegiance.CommunitySecuritySystem.DataAccess.MembershipProviders.CssMembershipP
rovider.CreateUser(String username, String password, String email, String passwordQuestion, String passwordAnswer, Boolean isApproved, Object providerUserKey, MembershipCreateStatus& status) in C:\Source\Allegiance\CSS-BT-AutoUpdateFix\Data\Allegiance.CommunitySecuritySystem.DataAccess\MembershipProviders\CssMembershipProvider.cs:139
System.Web.UI.WebControls.CreateUserWizard.AttemptCreateUser() +357
System.Web.UI.WebControls.CreateUserWizard.OnNextButtonClick(WizardNavigationEve
ntArgs e) +208
System.Web.UI.WebControls.Wizard.OnBubbleEvent(Object source, EventArgs e) +561
System.Web.UI.Control.RaiseBubbleEvent(Object source, EventArgs args) +70
System.Web.UI.Page.RaisePostBackEvent(IPostBackEventHandler sourceControl, String eventArgument) +29
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint) +2981

Version Information: Microsoft .NET Framework Version:2.0.50727.5485; ASP.NET Version:2.0.50727.5483

Post by **pkk** » Sat Feb 28, 2015 10:40 pm

Seems like a server side error.

We try to fix it asap.

Archer14 · Post by **Archer14** » Sat Feb 28, 2015 10:41 pm

He has made his account and is currently flying, you can close this now

Post by **BackTrak** » Sat Feb 28, 2015 10:49 pm

Looks like it's still an issue. Thanks for the heads up johaug, I'm checking it now.

Post by **BackTrak** » Sat Feb 28, 2015 11:05 pm

Back in business. Need to discuss the underlying issue with pkk before I can share what went wrong.

I can say that we have not had any new users able to create accounts since 2/4 due to this issue, so

face for me for not keeping a closer eye.

Sorry guys, more details shortly.

Student · Post by **Student** » Sun Mar 01, 2015 1:06 am

BackTrak wrote:QUOTE (BackTrak @ Feb 28 2015, 03:05 PM) I can say that we have not had any new users able to create accounts since 2/4 due to this issue

ooooaahhhh
That's bad.