Specified account does not exist

Escouter · Post by **Escouter** » Mon Oct 11, 2010 3:32 am

Hi,

I've been having a problem over the last couple of days, where when I try to log in at the initial little blue asgs screen, it tells me that "the specified account does not exist". I got to this problem because on Friday evening I was in a game, where no one wanted to comm, but I was willing. I was wearing my @CDT-A tag, and logged out to take it off. When I tried to log back on, it told me that it couldn't connect. I tried to log in several times, and reentered the password, etc. I also tried logging in with the tag on. After a bit, it started telling me that the specified account did not exist. I tried again, also using any passwords that I can remember using when I sign up, but to no avail. I ended up creating a new nick, just so I could actually get on and play. I searched the forum, and noticed that ofrogue (http://www.freeallegiance.org/forums/in ... +not+exist\) had the same problem, and it looked like he just ended up with a password reset. Is that what I need?

I didn't fill out the template because I'm almost certain that that has nothing to do with it. I will if it turns out necessary.

raumvogel · Post by **raumvogel** » Mon Oct 11, 2010 3:33 am

This sounds like a real problem..can we investigate please?

Post by **Dome** » Mon Oct 11, 2010 3:35 am

you need a password reset. If youre able to get on with a different account/password it means your first account the password is something different than what you think it is.

Escouter · Post by **Escouter** » Mon Oct 11, 2010 4:59 am

Ok, that's what I thought. I can't seem to find the password reset option. Can you point me in the right direction? Thx

Post by **FreeBeer** » Mon Oct 11, 2010 5:08 am

Have you tried through this?

If that doesn't work, let us know and we'll see what else we can do.

Escouter · Post by **Escouter** » Tue Oct 12, 2010 4:04 am

Just tried it. It's giving me an "invalid username/password" message.

notjarvis · Post by **notjarvis** » Tue Oct 12, 2010 8:34 am

Ok.

Sounds like you are getting password/username wrong.

I'll bump this up to the admins so they can reset your password for you.

Escouter · Post by **Escouter** » Tue Oct 12, 2010 7:59 pm

Awesome. Thanks for all your help!

Post by **Tigereye** » Wed Oct 13, 2010 2:17 am

Hey Lupo

I've reset your password. Check your email account for the new one and let us know here if you're all set.

--TE

Escouter · Post by **Escouter** » Wed Oct 13, 2010 3:44 pm

All's good! YAY!!!! I can play with my tag again

Thanks to all for your help!