cannot connect to lobby

[Rundown]

• Initializing
• Reading Settings
• Logging Option: SIMPLE
• Loading MRU Callsigns
• Loading Form Position
• Checking Installation
• Checking OOBE
• Ready
• Checking for system updates
• Checking for existing processes
• Saving Settings
• Saving MRU Callsigns
• Checking connectivity
• Using Port: DirectPlay
• Checking ASGS Client Version
• Client Version: 210
• Server Version: 210
• Securing Installation
• Validating Installation
• Preparing Key
• Key Generated
• Connecting to ASGS Server
• Authenticating
• Ticket Received
• Return Value: 0
• Callsign: rundown(11)
• Authenticated successfully
• Checking messages
• Return Value: 0
• Displaying messages
• Checking polls
• Return Value: 0
• No polls
• Logged In
• Launching Allegiance
• Active
• Allegiance exited with code: EXCEPTION_ACCESS_VIOLATION
• Creating Crashfile
• Beginning Logout
• Closing processes
• Sending Logout Request
• Logged Out


Windows Version (and Service Packs): Xp Sp3
Processor Speed: 1.35gb
RAM: 1gb
Video Card (Make and Model#): NVIDIA Geforce4 MX4000
Sound Card (Make and Model#): Creative SoundBlaster
Connection Type (Dialup, Cable, DSL, other):20mb Broadband
Modem (Make and Model#):
Router (Make and Model#):
Internet Service Provider(company name): Virgin
Location(State/Province/Locality, and Country): England UK
Installed Mods: NOne - fresh install

Make and Version of firewall: WIndows
Make and version of anti-virus: Avira AntiVir Personal

Confirm that you have the following installed:

* .Net 2.0 [ YES]


i cannot connect to the lobby.

(hope this helps)

[notjarvis]

QUOTE (Rundown @ Apr 6 2009, 09:24 AM) Lots of stuff

Windows firewall is ON - with Allegiance as exception. - but have also turned it off to test.

Running Avira Personal AntiVirus

I can login ok. but it wont let me connect to the lobby.

Please use the template in this link.

Help the helpline to help you.

Avira isnt the problem, but we need to know a bit about your setup before we can really help.

Thanks

[Rundown]

QUOTE (notjarvis @ Apr 6 2009, 10:44 AM) Please use the template in this link.

Help the helpline to help you.

Avira isnt the problem, but we need to know a bit about your setup before we can really help.

Thanks

as requested. entered it in original post.

[HSharp]

Can you see the scrolling Message of the Day?

[Rundown]

QUOTE (HSharp @ Apr 6 2009, 09:58 PM) Can you see the scrolling Message of the Day?

yup i can see it. . last updated 09/02/25 -=Squad League 2009 =- etc. on the message

[HSharp]

Okay then im guessing it's probably your router or Allegiance being blocked by the firewall, make sure it isn't blocked by the firewall and on the router make sure ports 2300-2400 (the MS Gaming Ports) are unblocked.

[FreeBeer]

I'm unfamiliar with Avira (folks find it fine with Alleg according to the posts I've read). It still sounds like something is blocking your access to our servers. That's normally a firewall issue, but according to their site, the Personal version doesn't have a firewall. (Their other products do, however.) I would suggest that you uninstall Avira and reboot. See if you can connect. (You can re-install later once we've tracked down the issue.)

[Rundown]

how do i check what ports are open?


also, i have unistalled avira and tried it. still same message.


-Rundown

[Wasp]

We need to know if you're using a router and a modem to access the internet or just a modem.

Please list the make and model of the router (if exists) and modem.

[Rundown]

er.. just a modem i believe. its Cable with Virgin. its a Virigin box that they supplied. with no other names on the damn thing.