Can't login new callsign

Cancer · Post by **Cancer** » Thu Mar 12, 2009 10:54 am

Hi,

just signed up with the callsign "Cancer" yesterday and the web tools (http://asgs.alleg.net/asgsnet/logon.aspx?page=main.aspx) work fine.

But I cannot login via ASGS.

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Windows Version (and Service Packs): XPSP3
Processor Speed: 2.41GHz
RAM: 1.5 GB DDR
Video Card (Make and Model#): nVidia Geforce 6800
Sound Card (Make and Model#): onboard (Realtek AC'97)
Connection Type (Dialup, Cable, DSL, other): ADSL, downlink 783 kBit/s, uplink 145 kBit/s
Modem (Make and Model#): router-integrated
Router (Make and Model#): T-Com Speedport W701V
Internet Service Provider(company name): T-Home
Location(State/Province/Locality, and Country): Germany
Installed Mods: --

Make and Version of firewall: --
Make and version of anti-virus: --

Confirm that you have the following installed:

* .Net 2.0 [X]

Problem Encountered at Step : 4/5
Which Program (ASGS/Allegiance): ASGS
What Error Message: Specified Account does not exist.
Comments (What you tried, description, etc):

It seems to somehow not "get" the callsing I supply - here's the log: http://rafb.net/p/gT63IZ67.html
QUOTE ...
• Preparing Key
• Key Generated
• Connecting to ASGS Server
• Authenticating
• Ticket Received
• Return Value: 4
• Callsign:
• Specified account does not exist.[/quote]

Note how there is no callsign next to "Callsign:"... :-\

Any help muchly appreciated.

badpazzword · Post by **badpazzword** » Thu Mar 12, 2009 10:55 am

Have you clicked on the link in the confirmation email?

Cancer · Post by **Cancer** » Thu Mar 12, 2009 11:27 am

Yes.

Code: Select all

Callsign    Cancer    Email Address    -----
Created On    09/03/12 4:09:38 AM    Last Played On            
Status    Active    Active Callsigns

ogorass · Post by **ogorass** » Thu Mar 12, 2009 11:56 am

I'll bump this to the Admins.
In the meantime, make sure you've typed the credentials correctly.

Cancer · Post by **Cancer** » Thu Mar 12, 2009 12:45 pm

Yep. Checked again. As I said, I can login fine to the web tools (http://asgs.alleg.net/asgsnet/logon.aspx?page=main.aspx)

But thanks for the help.

ogorass · Post by **ogorass** » Thu Mar 12, 2009 12:53 pm

You'll have to wait for our Admin to look into it.
Just to calrify though: you can log in under some other callsign, can't you?

notjarvis · Post by **notjarvis** » Thu Mar 12, 2009 1:15 pm

this reminds my of this post.

For Clarification, you are allowed to create up to 3 different callsigns (that will be linked so wins etc. will be recorded against the same account).

It may be worth creating another callsign in the same way as the first, and seeing if that works (like the person in the linked post).

Cancer · Post by **Cancer** » Thu Mar 12, 2009 1:24 pm

This strange. Yup, sure works! Thanks. Well whatever, then call me "ZodiacKiller". "Cancer" still doesn't work. ;-) Now to go and find a gameport bracket...

Post by **Tigereye** » Thu Mar 12, 2009 4:53 pm

Very strange.

I've looked at your account on the server and can see it in the database, but see no previous logins. As far as I can tell, it's a new account that has never been used.

The "Callsign does not exist" error message comes up when either the callsign OR the password was typed incorrectly.
I trust you've re-entered both to ensure there are no errors.

I've scanned through the logs and find no record of you trying to log in any time in March. The only reference to your name I could find was when ImmortalZ used his admin tool to look at your account.

To me, this suggests you've typed either the callsign or password incorrectly in the ASGS program.

--TE

ImmortalZ · Post by **ImmortalZ** » Thu Mar 12, 2009 5:13 pm

TE, in case he typed his credentials wrongly, won't it show in the logs?