cannot connect to lobby

User-to-user help and troubleshooting.
HSharp
Posts: 5192
Joined: Fri Aug 11, 2006 11:18 am
Location: Brum, UK

Post by HSharp »

Hmm ok I know what you mean about Virgin, I dunno if you can access it but right click on your network connection then go to support and does it have a gateway IP? Should start with 192.168, and should normally end with a 1 or 0, anyway then try going to http://192.168.?.? and see what it says.

I use virgin myself but I have a router attatched. However it might not be the modem then.

Uhm, let's see, do you have work offline checked on internet explorer because that needs to be unchecked for Allegiance to work.
Image
Image
Rundown
Posts: 21
Joined: Thu May 24, 2007 2:15 pm
Location: ENGLAND

Post by Rundown »

HSharp wrote:QUOTE (HSharp @ Apr 8 2009, 09:26 PM) Hmm ok I know what you mean about Virgin, I dunno if you can access it but right click on your network connection then go to support and does it have a gateway IP? Should start with 192.168, and should normally end with a 1 or 0, anyway then try going to http://192.168.?.? and see what it says.

I use virgin myself but I have a router attatched. However it might not be the modem then.

Uhm, let's see, do you have work offline checked on internet explorer because that needs to be unchecked for Allegiance to work.
it does have a gateway IP. do you need to know this?

neither the gateway or the IP address is 192.168..... its 82.47.....
Life is too important to be taken seriously ... have another beer
Image
Image
FreeBeer
Posts: 10902
Joined: Tue Dec 27, 2005 8:00 am
Location: New Brunswick, Canada

Post by FreeBeer »

Rundown wrote:QUOTE (Rundown @ Apr 8 2009, 06:12 PM) neither the gateway or the IP address is 192.168..... its 82.47.....
No... that's your public IP address. (the 82.47... one). Open up a command line session (usually Start -> run -> cmd [enter]) then type "ipconfig /all" (without the quotes). The number next to the "Default Gateway" will be the IP address of the router. The number next to "IP Address" will be the IP address the network card the router gave you. If the latter is, indeed, 82.47... then you are probably not behind a router. (one that is doing NAT anyways :P )
[img]http://www.freeallegiance.org/forums/st ... erator.gif" alt="IPB Image">

chown -R us base
Rundown
Posts: 21
Joined: Thu May 24, 2007 2:15 pm
Location: ENGLAND

Post by Rundown »

FreeBeer wrote:QUOTE (FreeBeer @ Apr 8 2009, 11:02 PM) No... that's your public IP address. (the 82.47... one). Open up a command line session (usually Start -> run -> cmd [enter]) then type "ipconfig /all" (without the quotes). The number next to the "Default Gateway" will be the IP address of the router. The number next to "IP Address" will be the IP address the network card the router gave you. If the latter is, indeed, 82.47... then you are probably not behind a router. (one that is doing NAT anyways :P )

i did as asked, both IP address and Default gateway are 82.47.208....

so is that bad or good?
Life is too important to be taken seriously ... have another beer
Image
Image
Wasp
Posts: 1084
Joined: Sun Aug 17, 2003 7:00 am

Post by Wasp »

You're not behind a router (of your own).

If you have ever had Norton installed on that machine, it might still have a component left behind after uninstall that is preventing your connection. If you had norton or suspect norton was once installed, run Norton Removal Tool

There are other cleanup utilities for similar software firewalls that you may need to run if applicable.

Sift through the Add/Remove programs of control panel and make sure you don't have something installed that is designed to "protect you". Always reboot before testing allegiance.

Sometimes it's best to uninstall these type of programs from within safe mode. This ensures the operating system doesn't have those files loaded (tied up) when it goes to remove them.
Rundown
Posts: 21
Joined: Thu May 24, 2007 2:15 pm
Location: ENGLAND

Post by Rundown »

well i downloaded and ran the unistaller for Norton. then rebooted. alleg still wont connect to lobby.

I think i will just uninstall Allegiance and leave it alone.

Thanks for all your help.


-Rundown
Life is too important to be taken seriously ... have another beer
Image
Image
Wasp
Posts: 1084
Joined: Sun Aug 17, 2003 7:00 am

Post by Wasp »

Hate to see you give up so easily...

If you're willing to continue, can I ask if you're on a wireless (modem/network) connection?
Rundown
Posts: 21
Joined: Thu May 24, 2007 2:15 pm
Location: ENGLAND

Post by Rundown »

Wasp wrote:QUOTE (Wasp @ Apr 9 2009, 05:15 PM) Hate to see you give up so easily...

If you're willing to continue, can I ask if you're on a wireless (modem/network) connection?
no wireless. it comes in from the wall, then to my modem, then into my computer. its cable, so my phone, tv and internet all go through same thing.
Life is too important to be taken seriously ... have another beer
Image
Image
Wasp
Posts: 1084
Joined: Sun Aug 17, 2003 7:00 am

Post by Wasp »

Your physical connection to the internet isn't the problem. You have the most simple connection there is... we can move on...

Uninstall avira please so we can eliminate that now. I recommend you look at these instructions and download the registry cleaner as well.

We're on the right track here, don't give up. We just have to go through each step until we find the culprit.

I recommend you uninstall Avira, uninstall Allegiance (rebooting after each uninstall), then reinstall Allegiance only.
Last edited by Wasp on Fri Apr 10, 2009 2:10 am, edited 1 time in total.
Post Reply