Tech Support
Welcome to Tech Support.
Please see the if your problem is solved by the articles linked on this page. If not, post a new thread in the Helpline. Please don't forget to read the stickies and fill up the template with your system information.
Problems with Account Activation
Problems with registering a new gameplay account
Problems with ASGS
Problems with ASGS. Click on the error message you see to see a solution.
- Error: 'A required .DLL file, MSCOREE.DLL, was not found'
- Error: 'Application failed to initialize properly. Error 0xc0000135'
- Error: 'Specified Account does not exist'
- Error: 'Unable to retrieve key'
- Error: 'Unable to generate key'
- Error: 'Unable to validate Allegiance installation'
- Error: 'Invalid Session'
- Error: 'Client submitted invalid key'
- Error: 'Connectivity Failure. Check Connection'
- Error: 'Unable to launch Allegiance.'
Problems with connectivity
Problems with connecting to the lobby or the game servers from within Allegiance.
- Error: 'Cannot Connect to Lobby'
- Error: 'Guaranteed Message could not be delivered'
- Error: 'Failed to connect to Lobby'
- Error: 'You have been disconnected from the gameserver'
- Error: 'Pings not coming back'
- Error: 'DPlay session terminated'
- Which ports does Allegiance use?
- How do I find IP Addresses of my computer and my router?
- What is Port Forwarding/Triggering?
- How do I set up a static IP for Port forwarding?
Problems with Allegiance
Problems with the Allegiance client not related to connectivity. Includes sound and video issues.
Configuration issues
Includes guides and solutions for issues with external devices, servers etc.
- Why don't Key Mappings work in Training?
- How do I play Allegiance from multiple machines behind a router?
- Why doesn't my Saitech X45 joystick's throttle work?
- How can I use my mouse's extra buttons or mousewheel ingame?
- How do I remap my controls?
- How do I play Allegiance on a widescreen monitor?
- How do I setup a server for online play?
- How do I setup a server for LAN play?
Problems specific to Windows Vista
Includes known problems and solutions for errors that occur when installing or playing Allegiance on Windows Vista.
First off, read about the steps to make Allegiance work with Vista.
If you still have problems, look through these articles according to the problem you are encountering.
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