Tech Support

Welcome to Tech Support.

Please see the if your problem is solved by the articles linked on this page. If not, post a new thread in the Helpline. Please don't forget to read the stickies and fill up the template with your system information.

Problems with Account Activation

Problems with registering a new gameplay account

• I didn't receive the Activation Email!!!?
• Why do I get error "Your account could not be activated'?

Problems with ASGS

Problems with ASGS. Click on the error message you see to see a solution.

• Error: 'A required .DLL file, MSCOREE.DLL, was not found'
• Error: 'Application failed to initialize properly. Error 0xc0000135'
• Error: 'Specified Account does not exist'
• Error: 'Unable to retrieve key'
• Error: 'Unable to generate key'
• Error: 'Unable to validate Allegiance installation'
• Error: 'Invalid Session'
• Error: 'Client submitted invalid key'
• Error: 'Connectivity Failure. Check Connection'
• Error: 'Unable to launch Allegiance.'

Problems with connectivity

Problems with connecting to the lobby or the game servers from within Allegiance.

• Error: 'Cannot Connect to Lobby'
• Error: 'Guaranteed Message could not be delivered'
• Error: 'Failed to connect to Lobby'
• Error: 'You have been disconnected from the gameserver'
• Error: 'Pings not coming back'
• Error: 'DPlay session terminated'
• Which ports does Allegiance use?
• How do I find IP Addresses of my computer and my router?
• What is Port Forwarding/Triggering?
• How do I set up a static IP for Port forwarding?

Problems with Allegiance

Problems with the Allegiance client not related to connectivity. Includes sound and video issues.

• Allegiance is extremely laggy! My ship jumps all over the place!
• Why do I hear crackles or static from my soundcard?
• Why is my screen all black?
• Why can't I run Allegiance in windowed mode?

Configuration issues

Includes guides and solutions for issues with external devices, servers etc.

• Why don't Key Mappings work in Training?
• How do I play Allegiance from multiple machines behind a router?
• Why doesn't my Saitech X45 joystick's throttle work?
• How can I use my mouse's extra buttons or mousewheel ingame?
• How do I remap my controls?
• How do I play Allegiance on a widescreen monitor?
• How do I setup a server for online play?
• How do I setup a server for LAN play?

Problems specific to Windows Vista

Includes known problems and solutions for errors that occur when installing or playing Allegiance on Windows Vista.

• .NET 1.1 installation fails with an exception error.