Tech Support

Welcome to Tech Support.

For installation directions visit this install guide.

If you have any problems while trying to get the game to run, attempt to find the solution below.

If none of these solutions work copy the Help Me template and create a new post in the helpline forum.

You can also ask for help on our Discord channel.

Problems with Allegiance Community Security System (ACSS)

• ACSS crashs after autoupdate

Note: ACSS is now deprecated

Problems with Allegiance

Problems with the Allegiance client not related to connectivity. Includes sound and video issues.

• Why do I get an error that I don't have d3dx9_42.dll?
• I'm getting really bad FPS! How can I improve it?
• Allegiance is extremely laggy! My ship jumps all over the place!
• Why do I hear crackles or static from my soundcard?
• Why is my screen all black?
• Why can't I run Allegiance in windowed mode?

Problems with connectivity

Problems with connecting to the lobby or the game servers from within Allegiance.

• Error: 'Unable to connect to Zone'
• Error: 'Cannot connect to lobby'
• Error: 'Guaranteed message could not be delivered'
• Error: 'Failed to connect to lobby'
• Error: 'Failed to connect to the server'
• Error: 'You have been disconnected from the gameserver'
• Error: 'Pings not coming back'
• Error: 'DPlay session terminated'
• Error: 'The Autoupdate process failed to finish.'
• Error: 'The underlying connection was closed'
• Which ports does Allegiance use?

Configuration issues

Includes guides and solutions for issues with external devices, servers etc.

• Why don't key mappings work in training?
• How do I remap my controls?
• How do I play Allegiance on a widescreen monitor?
• How do I setup a server for online play?
• How do I setup a server for LAN play?

Improving graphical quality

This section is not about solving errors, it's about if you've got the game going and want to improve the look.

• High resolution textures
• Playing on a widescreen monitor
• Improving frame rate

Getting started	Intro: Overview · Top 10 things you should know · Newbie games Installing: Quick install · Step by step guide · Troubleshooting Gameplay: Learning guide · Common mistakes · FAQ · Training index