Can't start game

User-to-user help and troubleshooting.
Moosetek13
Posts: 29
Joined: Tue May 22, 2007 7:37 pm

Post by Moosetek13 »

ImmortalZ wrote:QUOTE (ImmortalZ @ Jun 3 2007, 05:39 AM) Just throwing out ideas... *shrug*
And I appreciate the effort, believe me.
It is frustrating because I do not have trouble with anything else in this computer, and I am completely baffled by this.
Sounds like you all are, too.

But, thank you.
beauty
Posts: 239
Joined: Thu Sep 16, 2004 7:00 am
Location: Portland, OR

Post by beauty »

Normally a timeout is caused by an old machine with a fragmented hard drive. Why you are getting it with you machine makes little sense.

1) Fragmented drive --- you already defraged
2) Slow computer --- you have a fast one
3) Virus.Trojan interference --- you ran anti-virus and spybot(?)

Reaching a little more ...
Do you see anything in your EventLog? Is it possible that the OS is blocking access to a couple of files that are needed?
Can you download and install filemon.exe (google to find). It runs in the background and captures all file load requests. If there are errors it will report them.

Sorry you haven't gotten the support you expected. It is free and you happend to catch us when most of the staff was doing finals or out-of-country.
Moosetek13
Posts: 29
Joined: Tue May 22, 2007 7:37 pm

Post by Moosetek13 »

Well, yes, at first I was a bit disappointed in the response.
Not any longer, however. There has been several people that have tried to help, which I very much appreciate.

I tried Process Monitor, which is the updated version of Filemon.
I did not see anything that might help, though.
ASGS obviously sees Allegiance.exe and all the correct paths, but I don't see anything to indicate why it is not starting.
HSharp
Posts: 5192
Joined: Fri Aug 11, 2006 11:18 am
Location: Brum, UK

Post by HSharp »

Well there is a possible solution to your problem, but its one not to be taken lightly at all whatsoever, infact its extremly risky and something I would never do myself but you could give one of the helpline moderators remote access to your desktop to see if they can fix the problem.

Of course a less risky one then that is just let them view your monitor remotely and they could guide you along to see why it isnt working.

I would choose the latter option (if any helpline moderator is willing)
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Moosetek13
Posts: 29
Joined: Tue May 22, 2007 7:37 pm

Post by Moosetek13 »

I really can not see how that could help.
They would see me start ASGS, click the login button, see as ASGS sucessfully logs in, see it try to start Allegiance.exe, then see it log back out because Allegiance failed to start.

There really is nothing more to see from the desktop.
aem
Posts: 1471
Joined: Sat Apr 02, 2005 8:00 am
Location: Charlotte, NC

Post by aem »

This is the response I received from BitDefender:

In order to correct the issue please follow the steps below:
- go to "C:\Program Files\SOFTWIN\BitDefender10";
- locate bdpredir.sys and rename it to bdpredir.s_;
- restart your system and try to update again.

Best regards,
Lucian Contineanu
BitDefender Technical Support Engineer
Moosetek13
Posts: 29
Joined: Tue May 22, 2007 7:37 pm

Post by Moosetek13 »

Thanks aem.
I tried that, but no change. Allegiance still won't start.
Bard
Posts: 4263
Joined: Tue Jan 24, 2006 8:00 am
Location: Within your command center, enacting fatal attacks upon your conscripts
Contact:

Post by Bard »

Moosetek13 wrote:QUOTE (Moosetek13 @ May 23 2007, 02:28 PM) Watching Task Manager, as I start ASGS it consumes 18,768kb of memory.
When I log in and it attempts to start Allegiance it goes up to 26,448kb.
And now, just sitting idle and logged off, it will periodically increase its mem usage.
It is now up to 26,844kb. It has increased its memory usage by nearly 400kb just sitting idle for 5 or 6 minutes.
In fact, it seems that whenever it gets focus it takes another 8kb or so of ram.
It is now up to 26,872.
26,880
26,892
26,896
26,904
26,912

Edit:
42 minutes later, it is at 27,224kb
Is this normal?
Yeah. It's on the high side of normal, but it's normal.

Insert very generalized observation: Part of this is due to things not optimizing by default in the libraries. It'll just continue to use more and more by not clearing things out of 100% of the unused memory addresses until a flush is called. Most windows-based apps do this, especially older or smaller ones because there's either little reason to optimize (optimization takes a ridiculous amount of time and usually breaks more than it fixes) or it's designed to scale specifically to the maximum of what your machine can take (i.e. it grows until it's not allowed to anymore).

Aside from ASGS doing a bit of this, Allegiance does it far moreso. (It's older code, and worked on by a team of developers instead of a single one.). Allegiance is very good at finding weaknesses in your hardware for that reason.
Moosetek13 wrote:QUOTE (Moosetek13 @ May 29 2007, 05:11 AM) Am I rude, lude, and socially unacceptable? What???!!!
Nope. You just managed to catch us at a time where people were incredibly busy with RL. I'm still filing 5-page expense reports from mid-may and I'm due to fly out again in a week and a half. Sorry I didn't get to you sooner.
People about Antivirus wrote:...
BitDefender is usually pretty good compared to things like Norton or McAfee. It's been a good year since I've worked with it, but it never seemed to have the usual bloatware and internal-blocking that comes standard with other packages. It's kinda like AVG only better.
ImmortalZ wrote:QUOTE (ImmortalZ @ Jun 1 2007, 12:07 PM) Try unchecking the Launch Allegiance option in ASGS and then launching Allegiance manually.
Or try rightclicking the Allegiance Executable and running it in Compatibility mode, just for the hell of it.

It shouldn't make any difference and might break worse, but depending on what turns up, it could be more data to work from.
me wrote:New Question....
Can you ping and tracert

69.93.201.146

Paste your results here.

Do the same with:

69.93.201.149

That ought to be a good start.
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Image Omnia Mutantur, Nihil Interit.
ImmortalZ
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Location: India
Contact:

Post by ImmortalZ »

Moose, do you have a file/folder named "Program" in your C:/ ?
Moosetek13
Posts: 29
Joined: Tue May 22, 2007 7:37 pm

Post by Moosetek13 »

ImmortalZ wrote:QUOTE (ImmortalZ @ Jun 10 2007, 11:39 AM) Moose, do you have a file/folder named "Program" in your C:/ ?
As a matter of fact, there is a file called Program and one called Program1.
They are both 0 bytes with no file extension.
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