"Machine information package was incorrect."

niklindg · Post by **niklindg** » Sat Apr 11, 2015 5:30 pm

Windows Version (and Service Packs): 8.1, latest updates.
Installed Mods: none
Make and version of anti-virus: Emsisoft Anti-Malware, latest updates. (disabled)

Error:
After starting the launcher, entering my callsign and password I get the message following message next to the loading bar:
"Machine information package was incorrect."

output.log: http://pastebin.com/rKjPRbka
dxdiag: http://pastebin.com/8pL9Xfef

Any ideas?
I can launch the game in offline mode and it works, but online... nope.
I have tried different compatibility modes and I've done re-installation about 7 times.

Post by **pkk** » Sat Apr 11, 2015 5:47 pm

Do you use some kind of proxy (Emsisoft Anti-Malware)?

niklindg · Post by **niklindg** » Sat Apr 11, 2015 6:08 pm

pkk wrote:QUOTE (pkk @ Apr 11 2015, 08:47 PM) Do you use some kind of proxy (Emsisoft Anti-Malware)?

No, that product doesn't even have a proxy capability and I don't have any VPN software activated at the moment.

Damn, that would have been too easy solution. :/

raumvogel · Post by **raumvogel** » Sat Apr 11, 2015 7:16 pm

Is it possible that because he played a long time ago on a different computer,that the "Machine Identifier" feature is locking him out?

niklindg · Post by **niklindg** » Sat Apr 11, 2015 7:28 pm

raumvogel wrote:QUOTE (raumvogel @ Apr 11 2015, 10:16 PM) Is it possible that because he played a long time ago on a different computer,that the "Machine Identifier" feature is locking him out?

Sadly, I created that callsign today.

raumvogel · Post by **raumvogel** » Sat Apr 11, 2015 8:06 pm

Did you try shutting off you're AV just to see if that get's you in?

niklindg · Post by **niklindg** » Sat Apr 11, 2015 8:26 pm

raumvogel wrote:QUOTE (raumvogel @ Apr 11 2015, 11:06 PM) Did you try shutting off you're AV just to see if that get's you in?

Just uninstalled it, no effect.

raumvogel · Post by **raumvogel** » Sat Apr 11, 2015 8:59 pm

Windows and Router firewalls down?

Post by **BackTrak** » Sat Apr 11, 2015 11:21 pm

Are you running it as administrator? If not, give it a shot and see if it starts.

Thanks for your patience, we'll get you up and running!

niklindg · Post by **niklindg** » Sun Apr 12, 2015 6:25 am

raumvogel wrote:QUOTE (raumvogel @ Apr 11 2015, 11:59 PM) Windows and Router firewalls down?

Yes.
Windows firewall completely disabled, and router doesn't do any filtering for outgoing traffic.

BackTrak wrote:QUOTE (BackTrak @ Apr 12 2015, 02:21 AM) Are you running it as administrator? If not, give it a shot and see if it starts.

Thanks for your patience, we'll get you up and running!

Yes, it actually does that by default. (Also tried with the normal "Run as Administrator" option).

Any idea what could cause that error? (Is it about connection or...?)
I hope we get this figured out because I'm kinda interested to see how I feel about Allegiance after 7 years of absence, I remember loving it in 2007/2008.