Base Screen Freeze

[Dopler]

Windows Version (and Service Packs): XP Profesional Service Pack 3
Processor Speed: 2.53GHz
RAM: 2.00 GB
Video Card (Make and Model#): NVIDIA GeForce 8500 GT
Sound Card (Make and Model#): Realtek?
Connection Type (Dialup, Cable, DSL, other): Cable 3Mb
Modem (Make and Model#):
Router (Make and Model#): EDIMAX
Internet Service Provider(company name): 012 Smile
Location(State/Province/Locality, and Country): Israel
Installed Mods: ??

Make and Version of firewall: None
Make and version of anti-virus: Disabled

Confirm that you have the following installed:

* .Net 2.0 [√]



Problem Encountered at Step 13: Base Screen Freeze and then throws me back to Step 12 where i get
an error massage indicating "...Pings arent coming back."
Which Program (ASGS/Allegiance): Allegiance
What Error Message: "...Pings arent coming back."
Comments (What you tried, description, etc): Tried to reenter, reinstall

Would appreciate a help here, i have played perfectly fine a month ago and suddenly it died.

Really miss the game

Dopler

[ogorass]

Could you please do a tracert to planet.dras.us and server.german-borg.de?

Easy guide on tracert-ing stuff:

1. Press Windows_Key+R, a white box will appear.
2. Type "cmd" into the white box (without parenthesis) and press Enter; a black box will appear.
3. Type "tracert planet.dras.us" into the black box, press Enter and wait for the command to complete (might take a while).
4. Once the command completes, right click on the black box and choose "Select all" from the pop-up menu, press enter; this will copy the output of tracert command into your clipboard.
5. Create a new post in this thread and paste (Ctrl+V) what you have copied out of the black box into it.
6. Repeat steps 3-5, but instead of planet.dras.us, call "tracert server.german-borg.de".
7. Submit post.

[Dopler]

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert planet.dras.us

Tracing route to planet.dras.us [70.86.91.82]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 15 ms 12 ms 29 ms CBL-STK2.PT-03-lo0.bb.012.net.il [212.199.17.153
]
3 13 ms 10 ms 12 ms CORE.PT-MX960-RE1-xe-2-1-0-2431.bb.012.net.il [2
12.199.172.169]
4 * * * Request timed out.
5 84 ms 85 ms 84 ms EDGE.LON-01-RE1-so-2-0-0-0.bb.012.net.il [80.179
.165.154]
6 89 ms 95 ms 85 ms 62.189.148.35
7 86 ms 87 ms 96 ms theplanet.com [195.66.225.105]
8 159 ms 159 ms 170 ms d9.ff.5746.static.theplanet.com [70.87.255.217]

9 192 ms 192 ms 191 ms bd.fd.5746.static.theplanet.com [70.87.253.189]

10 192 ms 191 ms * te3-5.dsr01.dllstx3.theplanet.com [70.87.253.86]

11 * * * Request timed out.
12 192 ms 195 ms 212 ms po1.car04.dllstx5.theplanet.com [70.87.254.26]
13 195 ms 209 ms 221 ms planet.dras.us [70.86.91.82]

Trace complete.

C:\Documents and Settings\Administrator>

[Dopler]

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert planet.dras.us

Tracing route to planet.dras.us [70.86.91.82]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 15 ms 12 ms 29 ms CBL-STK2.PT-03-lo0.bb.012.net.il [212.199.17.153
]
3 13 ms 10 ms 12 ms CORE.PT-MX960-RE1-xe-2-1-0-2431.bb.012.net.il [2
12.199.172.169]
4 * * * Request timed out.
5 84 ms 85 ms 84 ms EDGE.LON-01-RE1-so-2-0-0-0.bb.012.net.il [80.179
.165.154]
6 89 ms 95 ms 85 ms 62.189.148.35
7 86 ms 87 ms 96 ms theplanet.com [195.66.225.105]
8 159 ms 159 ms 170 ms d9.ff.5746.static.theplanet.com [70.87.255.217]

9 192 ms 192 ms 191 ms bd.fd.5746.static.theplanet.com [70.87.253.189]

10 192 ms 191 ms * te3-5.dsr01.dllstx3.theplanet.com [70.87.253.86]

11 * * * Request timed out.
12 192 ms 195 ms 212 ms po1.car04.dllstx5.theplanet.com [70.87.254.26]
13 195 ms 209 ms 221 ms planet.dras.us [70.86.91.82]

Trace complete.

C:\Documents and Settings\Administrator>

[FreeBeer]

Those were the same server. We're missing server.german-borg.de

The initial tracert indicates a decent/proper connection. I suspect something is blocking the outgoing packets - I'd check your router to make sure no rule is blocking the game ports 2300 through 2400. Also, check if you have a QoS (Quality of Service) rule being enforced. Next might be your AV software. Disabling it doesn't really disable it (remnants are still left functioning). What AV are you running?

[Dopler]

OOPS LOL...

Microsoft Windows XP [Version 5.1.2600]
© Copyright 1985-2001 Microsoft Corp.

C:\Documents and Settings\Administrator>tracert server.german-borg.de

Tracing route to server.german-borg.de [217.23.13.160]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 192.168.2.1
2 13 ms 26 ms 27 ms CBL-STK2.PT-03-lo0.bb.012.net.il [212.199.17.153
]
3 11 ms 21 ms 15 ms CORE.PT-MX960-RE1-xe-2-1-0-2431.bb.012.net.il [2
12.199.172.169]
4 * 14 ms 12 ms BRDR.PT-M320-RE1-ge-1-0-0-0.bb.012.net.il [212.1
99.73.105]
5 83 ms 93 ms 83 ms EDGE.LON-02-RE1-so-2-1-0-0-0.bb.012.net.il [80.1
79.165.17]
6 83 ms 83 ms 84 ms 77.67.61.65
7 92 ms 126 ms 91 ms xe-1-0-0.ams10.ip4.tinet.net [89.149.183.122]
8 100 ms 107 ms 97 ms caiw-diensten-gw.ip4.tinet.net [77.67.72.134]
9 111 ms 92 ms 101 ms cn-nawij-is-cr40-ten1-1.caiw.net [62.45.254.22]

10 102 ms 91 ms 93 ms cn-nawij-is-cr40-wrldstrm.kabelfoon.nl [62.45.63
.222]
11 91 ms 90 ms 102 ms server.german-borg.de [217.23.13.160]

Trace complete.

C:\Documents and Settings\Administrator>

[Dopler]

QUOTE The initial tracert indicates a decent/proper connection. I suspect something is blocking the outgoing packets - I'd check your router to make sure no rule is blocking the game ports 2300 through 2400[/quote].

Sorry for my ignorance but i have no idea how to do that, could you give me a direction?

QUOTE Also, check if you have a QoS (Quality of Service) rule being enforced.[/quote]

Again, have no idea here also. need help.

QUOTE Next might be your AV software. Disabling it doesn't really disable it (remnants are still left functioning). What AV are you running?[/quote]

I used to have Kaspersky but i have removed it completely. I currently have no AV installed.

Thank you for your very fast reply.

Dopler

[FreeBeer]

Cool. That pretty much confirms what I was thinking. Because you can ping the servers ok, your machine isn't being blocked but the Allegiance client is. So check those other things I mentioned. If you don't know how, let us know and maybe we can step you through it. Likely we're going to need the model number of the EDIMAX router you have to check the docs, etc. But let's focus on the AV software first (the most likely suspect.) What's the make and version?

[FreeBeer]

ok.. you replied while I was writing.

Kaspersky has been known to cause some issues (not always). I found a link here that confirms that there could be an issue with uninstalling the software - leaving remnants behind. So they have a tool to clean up crap that was left behind. Have a look through that page for the appropriate tool for your version, run it and REBOOT (very important). Then try again and let us know how it goes.

[Dopler]

FreeBeer,

Would you accept a call via Skype, I will gladly share my screen.

And...I will update the thread for rule-outs and hopefully a success (Documentation for future use).

My contact name is eldad.alber.

Just a thought...if you are not comfortable with it thats OK as well.

Dopler