ASGS Authentication Failure

Goodguy3 · Post by **Goodguy3** » Thu Feb 26, 2009 5:38 pm

This game worked PERFECTLY the first time I launched it, but after I left the Server, the next time I launched I got an error message,
"Authentication failure, please restart the game using ASGS"

I've tried restarting it, and reinstalling it from scratch and unpacking the OGG files, no dice.

Any suggestions?

Windows Version (and Service Packs): Vista.
Processor Speed: dual core ~2.0 GHz
RAM: 3.5 GB
Video Card (Make and Model#): unimportant. When I was able to play the game ran VERY smoothly
Sound Card (Make and Model#): Unimportant
Connection Type (Dialup, Cable, DSL, other): Cable
Modem (Make and Model#):none
Router (Make and Model#):none
Internet Service Provider(company name): I use my Colleges' internet connection. Note that I am able to connect.
Location(State/Province/Locality, and Country):U.S.A
Installed Mods: Mods?

Make and Version of firewall: OFF
Make and version of anti-virus: OFF

Confirm that you have the following installed:
.Net 2.0 [GOT IT ]
Problem Encountered at Step #: (ENTERING SERVER LOBBY
Which Program (ASGS/Allegiance): ALLEGIANCE?
What Error Message: ASGS AUTHENTICATION FAILURE, PLEASE RESTART THE GAME USING ASGS
Comments (What you tried, description, etc):
I have tried everything in this topic and then some. Nothing has worked.

HSharp · Post by **HSharp** » Thu Feb 26, 2009 6:36 pm

Did you run the updater?

http://downloads.alleg.net/asgs/asgs.zip

download that and run ASGSUpdate.exe

ogorass · Post by **ogorass** » Thu Feb 26, 2009 6:37 pm

Downlaod the new installer from the downloads section. Reinstall using that.

Goodguy3 · Post by **Goodguy3** » Fri Feb 27, 2009 5:41 pm

Neither of those suggestions worked. It still happens every time I try to connect to the lobby.

Goodguy3 · Post by **Goodguy3** » Tue Mar 03, 2009 12:51 am

Still doesn't work. Any more suggestions?

HSharp · Post by **HSharp** » Tue Mar 03, 2009 1:01 am

Sorry, didn't see your post.

Let's see, are you running this in Administrator mode?

Also please fill out the template here completly, there might be some information there that can help us help you, run dxdiag.exe if you have trouble getting some information.

Also just to make completely sure, are you using Build 210 of ASGS? (On bottom left when you run ASGS)

Goodguy3 · Post by **Goodguy3** » Tue Mar 03, 2009 8:55 pm

Administrator mode? I don't know.

I edited with a little more information, but nothing else that I think could help. Note that I WAS able to play one time, the very first time I installed and ran it on this computer. I played for a while but soon the game turned into a 3v3v3 deathmatch and I got bored and left. from that point I was never able to enter the lobby because of the hurr derr Authentication Error.

I am using Build 210
Please understand that I'm extremely frustrated right now.

chromium · Post by **chromium** » Tue Mar 03, 2009 9:13 pm

Are you unable to LOG IN with ASGS? or are you unable to join a game? because "I was never able to enter the lobby" (the list of game servers) is different from "I cannot log in because ASGS is bitching at me"

Vista 32 bit or 64 bit?

Granted this is a shot in the dark, but try running in compatibility mode for Windows Server 2003.
Right click on the Allegiance shortcut, select Properties, click on the Compatibility tab, check "Run this program in compatibility mode for:", select Windows Server 2003 in the drop-down menu

Goodguy3 · Post by **Goodguy3** » Tue Mar 03, 2009 10:28 pm

chromium wrote:QUOTE (chromium @ Mar 4 2009, 08:13 AM) Are you unable to LOG IN with ASGS? or are you unable to join a game? because "I was never able to enter the lobby" (the list of game servers) is different from "I cannot log in because ASGS is bitching at me"

Vista 32 bit or 64 bit?

Granted this is a shot in the dark, but try running in compatibility mode for Windows Server 2003.
Right click on the Allegiance shortcut, select Properties, click on the Compatibility tab, check "Run this program in compatibility mode for:", select Windows Server 2003 in the drop-down menu

I never said I was unable to log in.
(quote)
Note that I WAS able to play one time, the very first time I installed and ran it on this computer. I played for a while but soon the game turned into a 3v3v3 deathmatch and I got bored and left. from that point I was never able to enter the lobby because of the hurr derr Authentication Error.
(endQuote)

I have no clue what bit vista I have.

And I tried Compatability mode. No dice.

HSharp · Post by **HSharp** » Tue Mar 03, 2009 11:11 pm

Please fill out the template completly, it help's us help you.

What Should Happen
This is a step-by-step listing of what should be happening when you try to play Allegiance. You can use these step numbers to indicate where a problem occurs in the posting template found below this list.
You click the "Allegiance" shortcut on your desktop, or in your Start menu
ASGS opens up, and awaits your callsign and password.
You type in your callsign (and squad @TAG if you have one) and password.
You click "Sign in"
Allegiance opens up
You click "Free Games" at the bottom
You see the Message Of The Day (MOTD) scrolling. AutoUpdates are performed if necessary.
You click the big wide "Current Games Listing" button below the MOTD.
You see the games lobby, which lists all of the available servers
You select your desired server, and click "Join Game"
You enter the game lobby on grey "Not On A Team" (NOAT) and see players chatting
You choose a team to join, and click "Join Team"
When the game has started, you enter the base screen and can begin play.
If this does not happen, then please post a New Topic in the Helpline forum.

Posting Template
Below is a list of common information that is usually needed to solve problems. To help your problem get solved more quickly, please COPY this template to your new post and fill it out. Remember to include a descriptive subject!
Please COPY the following template to your new post and fill it out.
-------------------------------------------------------------------------------------------------------------------
Windows Version (and Service Packs):
Processor Speed:
RAM:
Video Card (Make and Model#):
Sound Card (Make and Model#):
Connection Type (Dialup, Cable, DSL, other):
Modem (Make and Model#):
Router (Make and Model#):
Internet Service Provider(company name):
Location(State/Province/Locality, and Country):
Installed Mods:

Make and Version of firewall:
Make and version of anti-virus:

Confirm that you have the following installed:
.Net 2.0 [ ]

Problem Encountered at Step #: (read the "What Should Happen" for this step#)
Which Program (ASGS/Allegiance):
What Error Message:
Comments (What you tried, description, etc):
...<your comments here>...

an ASGS authentication error might be a firewall/antivirus problem or ports being blocked.

If you fill out all the information though we can help.

Also running as administrator means you have admin(on your computer) priviliges.

but please fill in the form, help us help you.