Tech Support: Difference between revisions

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Welcome to Tech Support.
Welcome to Tech Support.


For installation directions visit [[Install Guide|this install guide]].
For installation directions visit [[Install guide|this install guide]].


If you have any problems while trying to get the game to run, attempt to find the solution below.
If you have any problems while trying to get the game to run, attempt to find the solution below.
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If none of these solutions work copy the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Help Me template] and create a new post in the [http://www.freeallegiance.org/forums/index.php?showforum=5 helpline forum].
If none of these solutions work copy the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Help Me template] and create a new post in the [http://www.freeallegiance.org/forums/index.php?showforum=5 helpline forum].


==Problems with Account Activation==
You can also ask for help on our [https://discord.gg/6UQm29s Discord channel].


Problems with [http://asgs.alleg.net/asgsnet/main.aspx registering a new gameplay account]
==Problems with Allegiance Community Security System ([[ACSS]])==
:*[[ACSS crashs after autoupdate]]
Note: ACSS is now deprecated


:*[[Didn't Recieve Activation Email|I didn't receive the Activation Email!!!?]]
==Problems with Allegiance==
:*[[Why do I get error 'Your account could not be activated'?|Why do I get error "Your account could not be activated'?]]
Problems with the Allegiance client not related to connectivity. Includes sound and video issues.


==Problems with ASGS==
:*[[Why do I get an error that I don't have d3dx9_42.dll?]]
Problems with [[ASGS]]. Click on the error message you see to see a solution.
:*[[I'm getting really bad FPS! How can I improve it?]]
 
:*[[Allegiance is extremely laggy! My ship jumps all over the place!]]
:*[[Error: 'A required .DLL file, MSCOREE.DLL, was not found']]
:*[[Why do I hear crackles or static from my soundcard?]]
:*[[How do I fix error: 'Application failed to initialize properly. Error 0xc0000135'|Error: 'Application failed to initialize properly. Error 0xc0000135']]
:*[[Why is my screen all black?]]
:*[[How do I fix error: 'Application failed to initialize properly. Error 0xc000007b'|Error: 'Application failed to initialize properly. Error 0xc000007b']]
:*[[Why can't I run Allegiance in windowed mode?]]
:*[[Error: 'Specified Account does not exist']]
:*[[Error: 'Unable to retrieve key']]
:*[[Error: 'Unable to generate key']]
:*[[Error: 'Unable to validate Allegiance installation']]
:*[[How do I fix error: 'Invalid Session'|Error: 'Invalid Session']]
:*[[Error: 'Client submitted invalid key']]
:*[[How do I fix 'Connectivity Failure. Check Connection'?|Error: 'Connectivity Failure. Check Connection']]
:*[[Error: 'Unable to launch Allegiance.'?|Error: 'Unable to launch Allegiance.']]


==Problems with connectivity==
==Problems with connectivity==
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:*[[Error: 'Unable to connect to Zone']]
:*[[Error: 'Unable to connect to Zone']]
:*[[Error: 'Cannot Connect to Lobby']]
:*[[Error: 'Cannot connect to lobby']]
:*[[Error: 'Guaranteed Message could not be delivered']]
:*[[Error: 'Guaranteed message could not be delivered']]
:*[[Error: 'Failed to connect to Lobby']]
:*[[Error: 'Failed to connect to lobby']]
:*[[Error: 'Failed to connect to the server']]
:*[[Error: 'You have been disconnected from the gameserver']]
:*[[Error: 'You have been disconnected from the gameserver']]
:*[[Error: 'Pings not coming back']]
:*[[Error: 'Pings not coming back']]
:*[[Error: 'DPlay session terminated']]
:*[[Error: 'DPlay session terminated']]
:*[[Error: 'The Autoupdate process failed to finish.']]
:*[[The underlying connection was closed|Error: 'The underlying connection was closed']]
:*[[Which ports does Allegiance use?]]
:*[[Which ports does Allegiance use?]]
:*[[How do I find IP Addresses of my computer and my router?]]
:*[[What is Port Forwarding/Triggering?]]
:*[[How do I set up a static IP for Port forwarding?]]
==Problems with Allegiance==
Problems with the Allegiance client not related to connectivity. Includes sound and video issues.
:*[[I'm getting really bad FPS! How can I improve it?]]
:*[[Allegiance is extremely laggy! My ship jumps all over the place!]]
:*[[Why do I hear crackles or static from my soundcard?]]
:*[[Why is my screen all black?]]
:*[[Why can't I run Allegiance in windowed mode?]]


==Configuration issues==
==Configuration issues==
Includes guides and solutions for issues with external devices, servers etc.
Includes guides and solutions for issues with external devices, servers etc.


:*[[Why don't Key Mappings work in Training?]]
:*[[Why don't key mappings work in training?]]
:*[[How do I play Allegiance from multiple machines behind a router?]]
:*[[Why doesn't my Saitech X45 joystick's throttle work?]]
:*[[How can I use my mouse's extra buttons or mousewheel ingame?]]
:*[[How do I remap my controls?]]
:*[[How do I remap my controls?]]
:*[[How do I play Allegiance on a widescreen monitor?]]
:*[[How do I play Allegiance on a widescreen monitor?]]
:*[[Running_a_Server#Running_an_online_server|How do I setup a server for online play?]]
:*[[Running a server|How do I setup a server for online play?]]
:*[[Running_a_Server#Running_a_LAN_server|How do I setup a server for LAN play?]]
:*[[LAN|How do I setup a server for LAN play?]]
 
==Problems specific to Windows Vista==
Includes known problems and solutions for errors that occur when installing or playing Allegiance on Windows Vista.
 
 
First off, read about [[Steps to make Allegiance work with Vista|the steps to make Allegiance work with Vista]].
 
If you still have problems, look through these articles according to the problem you are encountering.
 
:*[[.NET 1.1 installation fails with an exception error.]]


==Improving graphical quality==
==Improving graphical quality==
This section is not about solving errors, it's about if you've got the game going and want to improve the look.
This section is not about solving errors, it's about if you've got the game going and want to improve the look.
:*[[Where Can I Get Graphical Upgrades?|High resolution textures]]
:*[[Hi-res textures|High resolution textures]]
:*[[How do I play Allegiance on a widescreen monitor?|Playing on a widescreen monitor]]
:*[[How do I play Allegiance on a widescreen monitor?|Playing on a widescreen monitor]]
:*[[I'm getting really bad FPS! How can I improve it?|Improving frame rate]]
:*[[I'm getting really bad FPS! How can I improve it?|Improving frame rate]]
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[[Category:Help_-_FAQ]]
[[Category:Tech support]]
[[Category:Tech Support]]

Latest revision as of 23:15, 6 April 2018

Welcome to Tech Support.

For installation directions visit this install guide.

If you have any problems while trying to get the game to run, attempt to find the solution below.

If none of these solutions work copy the Help Me template and create a new post in the helpline forum.

You can also ask for help on our Discord channel.

Problems with Allegiance Community Security System (ACSS)

Note: ACSS is now deprecated

Problems with Allegiance

Problems with the Allegiance client not related to connectivity. Includes sound and video issues.

Problems with connectivity

Problems with connecting to the lobby or the game servers from within Allegiance.

Configuration issues

Includes guides and solutions for issues with external devices, servers etc.

Improving graphical quality

This section is not about solving errors, it's about if you've got the game going and want to improve the look.


Getting started
Intro: Overview · Top 10 things you should know · Newbie games
Installing: Quick install · Step by step guide · Troubleshooting
Gameplay: Learning guide · Common mistakes · FAQ · Training index