Tech Support: Difference between revisions

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Welcome to Tech Support.
Welcome to Tech Support.


Please see the if your problem is solved by the articles linked on this page. If not, post a new thread in the [http://www.freeallegiance.org/forums/index.php?showforum=5 Helpline]. Please don't forget to read the stickies and fill up the template with your system information.
For installation directions visit [[Install guide|this install guide]].


If you have any problems while trying to get the game to run, attempt to find the solution below.


==Problems with Account Activation==
If none of these solutions work copy the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Help Me template] and create a new post in the [http://www.freeallegiance.org/forums/index.php?showforum=5 helpline forum].


Problems with [http://asgs.alleg.net/asgsnet/main.aspx registering a new gameplay account]
You can also ask for help on our [https://discord.gg/6UQm29s Discord channel].


:*[[Didn't Recieve Activation Email|I didn't receive the Activation Email!!!?]]
==Problems with Allegiance Community Security System ([[ACSS]])==
:*[[Why do I get error 'Your account could not be activated'?|Why do I get error "Your account could not be activated'?]]
:*[[ACSS crashs after autoupdate]]
Note: ACSS is now deprecated


==Problems with ASGS==
==Problems with Allegiance==
Problems with the Allegiance client not related to connectivity. Includes sound and video issues.


Problems with [[ASGS]]. Click on the error message you see to see a solution.
:*[[Why do I get an error that I don't have d3dx9_42.dll?]]
 
:*[[I'm getting really bad FPS! How can I improve it?]]
:*[[Error: 'A required .DLL file, MSCOREE.DLL, was not found']]
:*[[Allegiance is extremely laggy! My ship jumps all over the place!]]
:*[[How do I fix error: 'Application failed to initialize properly. Error 0xc0000135'|Error: 'Application failed to initialize properly. Error 0xc0000135']]
:*[[Why do I hear crackles or static from my soundcard?]]
:*[[Error: 'Specified Account does not exist']]
:*[[Why is my screen all black?]]
:*[[Error: 'Unable to retrieve key']]
:*[[Why can't I run Allegiance in windowed mode?]]
:*[[Error: 'Unable to generate key']]
:*[[Error: 'Unable to validate Allegiance installation']]
:*[[How do I fix error: 'Invalid Session'|Error: 'Invalid Session']]
:*[[Error: 'Client submitted invalid key']]
:*[[How do I fix 'Connectivity Failure. Check Connection'?|Error: 'Connectivity Failure. Check Connection']]
:*[[Error: 'Unable to launch Allegiance.'?|Error: 'Unable to launch Allegiance.']]


==Problems with connectivity==
==Problems with connectivity==
Problems with connecting to the lobby or the game servers from within Allegiance.
Problems with connecting to the lobby or the game servers from within Allegiance.


:*[[Error: 'Cannot Connect to Lobby']]
:*[[Error: 'Unable to connect to Zone']]
:*[[Error: 'Guaranteed Message could not be delivered']]
:*[[Error: 'Cannot connect to lobby']]
:*[[Error: 'Failed to connect to Lobby']]
:*[[Error: 'Guaranteed message could not be delivered']]
:*[[Error: 'Failed to connect to lobby']]
:*[[Error: 'Failed to connect to the server']]
:*[[Error: 'You have been disconnected from the gameserver']]
:*[[Error: 'You have been disconnected from the gameserver']]
:*[[Error: 'Pings not coming back']]
:*[[Error: 'Pings not coming back']]
:*[[Error: 'DPlay session terminated']]
:*[[Error: 'DPlay session terminated']]
:*[[Error: 'The Autoupdate process failed to finish.']]
:*[[The underlying connection was closed|Error: 'The underlying connection was closed']]
:*[[Which ports does Allegiance use?]]
:*[[Which ports does Allegiance use?]]
:*[[How do I find IP Addresses of my computer and my router?]]
:*[[What is Port Forwarding/Triggering?]]
:*[[How do I set up a static IP for Port forwarding?]]


==Problems with Allegiance==
==Configuration issues==
Includes guides and solutions for issues with external devices, servers etc.


Problems with the Allegiance client not related to connectivity. Includes sound and video issues.
:*[[Why don't key mappings work in training?]]
:*[[How do I remap my controls?]]
:*[[How do I play Allegiance on a widescreen monitor?]]
:*[[Running a server|How do I setup a server for online play?]]
:*[[LAN|How do I setup a server for LAN play?]]


:*[[Allegiance is extremely laggy! My ship jumps all over the place!]]
==Improving graphical quality==
:*[[Why do I hear crackles or static from my soundcard?]]
This section is not about solving errors, it's about if you've got the game going and want to improve the look.
:*[[Why is my screen all black?]]
:*[[Hi-res textures|High resolution textures]]
:*[[Why can't I run Allegiance in windowed mode?]]
:*[[How do I play Allegiance on a widescreen monitor?|Playing on a widescreen monitor]]
:*[[I'm getting really bad FPS! How can I improve it?|Improving frame rate]]




==Configuration issues==
{{New Players}}


Includes guides and solutions for issues with external devices, servers etc.


:*[[Why don't Key Mappings work in Training?]]
[[Category:Tech support]]
:*[[How do I play Allegiance from multiple machines behind a router?]]
:*[[Why doesn't my Saitech X45 joystick's throttle work?]]
:*[[How can I use my mouse's extra buttons or mousewheel ingame?]]
:*[[How do I remap my controls?]]
:*[[How do I play Allegiance on a widescreen monitor?]]
:*[[Running_a_Server#Running_an_online_server|How do I setup a server for online play?]]
:*[[Running_a_Server#Running_a_LAN_server|How do I setup a server for LAN play?]]

Latest revision as of 23:15, 6 April 2018

Welcome to Tech Support.

For installation directions visit this install guide.

If you have any problems while trying to get the game to run, attempt to find the solution below.

If none of these solutions work copy the Help Me template and create a new post in the helpline forum.

You can also ask for help on our Discord channel.

Problems with Allegiance Community Security System (ACSS)

Note: ACSS is now deprecated

Problems with Allegiance

Problems with the Allegiance client not related to connectivity. Includes sound and video issues.

Problems with connectivity

Problems with connecting to the lobby or the game servers from within Allegiance.

Configuration issues

Includes guides and solutions for issues with external devices, servers etc.

Improving graphical quality

This section is not about solving errors, it's about if you've got the game going and want to improve the look.


Getting started
Intro: Overview · Top 10 things you should know · Newbie games
Installing: Quick install · Step by step guide · Troubleshooting
Gameplay: Learning guide · Common mistakes · FAQ · Training index