Tech Support: Difference between revisions

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If none of these solutions work copy the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Help Me template] and create a new post in the [http://www.freeallegiance.org/forums/index.php?showforum=5 helpline forum].
If none of these solutions work copy the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Help Me template] and create a new post in the [http://www.freeallegiance.org/forums/index.php?showforum=5 helpline forum].


==Problems with installation==
You can also ask for help on our [https://discord.gg/6UQm29s Discord channel].
:*[[Install guide#Installing_.NET_2.0|Why do I need .NET 2.0? I have 3.3, the most recent version]]


==Problems with Account Activation==
==Problems with Allegiance Community Security System ([[ACSS]])==
:*[[ACSS crashs after autoupdate]]
Note: ACSS is now deprecated


Problems with [http://asgs.alleg.net/asgsnet/main.aspx registering a new gameplay account]
==Problems with Allegiance==
Problems with the Allegiance client not related to connectivity. Includes sound and video issues.


:*[[Didn't recieve activation email|I didn't receive the Activation Email!!!?]]
:*[[Why do I get an error that I don't have d3dx9_42.dll?]]
:*[[Why do I get error 'Your account could not be activated'?]]
:*[[I'm getting really bad FPS! How can I improve it?]]
 
:*[[Allegiance is extremely laggy! My ship jumps all over the place!]]
==Problems with ASGS==
:*[[Why do I hear crackles or static from my soundcard?]]
Problems with [[ASGS]]. Click on the error message you see to see a solution.
:*[[Why is my screen all black?]]
 
:*[[Why can't I run Allegiance in windowed mode?]]
:*[[Error: 'A required .DLL file, MSCOREE.DLL, was not found']]
:*[[How do I fix error: 'Application failed to initialize properly. Error 0xc0000135'?|Error: 'Application failed to initialize properly. Error 0xc0000135']]
:*[[How do I fix error: 'Application failed to initialize properly. Error 0xc000007b'?|Error: 'Application failed to initialize properly. Error 0xc000007b']]
:*[[Error: 'CLR error: 80004005']]
:*[[Error: 'Specified Account does not exist']]
:*[[Error: 'Unable to assemble key']]
:*[[Error: 'Unable to retrieve key']]
:*[[Error: 'Unable to generate key']]
:*[[Error: 'Unable to validate Allegiance installation']]
:*[[How do I fix error: 'Invalid session'?|Error: 'Invalid session']]
:*[[Error: 'Client submitted invalid key']]
:*[[How do I fix 'Connectivity Failure. Check Connection'?|Error: 'Connectivity Failure. Check Connection']]
:*[[Error: 'Unable to launch Allegiance.'?|Error: 'Unable to launch Allegiance.']]
:*[[Nothing appears when I type in my callsign]]
:*[[My callsign in-game doesn't match what I typed in ASGS]]
:*[[How do I fix error: 'A GUI management function did not execute'?]]


==Problems with connectivity==
==Problems with connectivity==
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:*[[Error: 'Pings not coming back']]
:*[[Error: 'Pings not coming back']]
:*[[Error: 'DPlay session terminated']]
:*[[Error: 'DPlay session terminated']]
:*[[Error: 'The Autoupdate process failed to finish.']]
:*[[The underlying connection was closed|Error: 'The underlying connection was closed']]
:*[[The underlying connection was closed|Error: 'The underlying connection was closed']]
:*[[Which ports does Allegiance use?]]
:*[[Which ports does Allegiance use?]]
:*[[How do I find IP Addresses of my computer and my router?]]
:*[[What is port forwarding/triggering?]]
:*[[How do I set up a static IP for Port forwarding?]]
==Problems with Allegiance==
Problems with the Allegiance client not related to connectivity. Includes sound and video issues.
:*[[Why do I get an error that I don't have d3dx9_42.dll?]]
:*[[I'm getting really bad FPS! How can I improve it?]]
:*[[Allegiance is extremely laggy! My ship jumps all over the place!]]
:*[[Why do I hear crackles or static from my soundcard?]]
:*[[Why is my screen all black?]]
:*[[Why can't I run Allegiance in windowed mode?]]
:*[[My callsign in-game doesn't match what I typed in ASGS]]


==Configuration issues==
==Configuration issues==
Line 69: Line 42:


:*[[Why don't key mappings work in training?]]
:*[[Why don't key mappings work in training?]]
:*[[How do I play Allegiance from multiple machines behind a router?]]
:*[[Why doesn't my Saitech X45 joystick's throttle work?]]
:*[[How can I use my mouse's extra buttons or mousewheel ingame?]]
:*[[How do I remap my controls?]]
:*[[How do I remap my controls?]]
:*[[How do I play Allegiance on a widescreen monitor?]]
:*[[How do I play Allegiance on a widescreen monitor?]]
:*[[Running a server|How do I setup a server for online play?]]
:*[[Running a server|How do I setup a server for online play?]]
:*[[LAN|How do I setup a server for LAN play?]]
:*[[LAN|How do I setup a server for LAN play?]]
:*[[How do I run Allegiance without administrator rights?]]
==Problems specific to Windows Vista==
Includes known problems and solutions for errors that occur when installing or playing Allegiance on Windows Vista.
First off, read about [[Steps to make Allegiance work with Vista|the steps to make Allegiance work with Vista]].
If you still have problems, look through these articles according to the problem you are encountering.
:*[[.NET 1.1 installation fails with an exception error.]]
==Problems specific to Windows 7==
These problems occur specifically on Windows 7:
:*[[Error: 'Unable to assemble key']]
:*[[Error: 'Encryption/Decryption Error']]


==Improving graphical quality==
==Improving graphical quality==

Latest revision as of 23:15, 6 April 2018

Welcome to Tech Support.

For installation directions visit this install guide.

If you have any problems while trying to get the game to run, attempt to find the solution below.

If none of these solutions work copy the Help Me template and create a new post in the helpline forum.

You can also ask for help on our Discord channel.

Problems with Allegiance Community Security System (ACSS)

Note: ACSS is now deprecated

Problems with Allegiance

Problems with the Allegiance client not related to connectivity. Includes sound and video issues.

Problems with connectivity

Problems with connecting to the lobby or the game servers from within Allegiance.

Configuration issues

Includes guides and solutions for issues with external devices, servers etc.

Improving graphical quality

This section is not about solving errors, it's about if you've got the game going and want to improve the look.


Getting started
Intro: Overview · Top 10 things you should know · Newbie games
Installing: Quick install · Step by step guide · Troubleshooting
Gameplay: Learning guide · Common mistakes · FAQ · Training index