Tech Support: Difference between revisions

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m (→‎Problems with connectivity: Added AU problem)
(Removed ASGS problems and outdated howtos)
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If none of these solutions work copy the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Help Me template] and create a new post in the [http://www.freeallegiance.org/forums/index.php?showforum=5 helpline forum].
If none of these solutions work copy the [http://www.freeallegiance.org/forums/index.php?act=announce&f=5&id=8 Help Me template] and create a new post in the [http://www.freeallegiance.org/forums/index.php?showforum=5 helpline forum].
==Problems with installation==
:*[[Install guide#Installing_.NET_2.0|Why do I need .NET 2.0? I have 3.3, the most recent version]]


==Problems with Account Activation==
==Problems with Account Activation==


Problems with [http://asgs.alleg.net/asgsnet/main.aspx registering a new gameplay account]
Problems with registering a new gameplay account


:*[[Didn't recieve activation email|I didn't receive the Activation Email!!!?]]
:*[[Didn't recieve activation email|I didn't receive the Activation Email!?]]
:*[[Why do I get error 'Your account could not be activated'?]]
:*[[Why do I get error 'Your account could not be activated'?]]
==Problems with ASGS==
Problems with [[ASGS]]. Click on the error message you see to see a solution.
:*[[Error: 'A required .DLL file, MSCOREE.DLL, was not found']]
:*[[How do I fix error: 'Application failed to initialize properly. Error 0xc0000135'?|Error: 'Application failed to initialize properly. Error 0xc0000135']]
:*[[How do I fix error: 'Application failed to initialize properly. Error 0xc000007b'?|Error: 'Application failed to initialize properly. Error 0xc000007b']]
:*[[Error: 'CLR error: 80004005']]
:*[[Error: 'Specified Account does not exist']]
:*[[Error: 'Unable to assemble key']]
:*[[Error: 'Unable to retrieve key']]
:*[[Error: 'Unable to generate key']]
:*[[Error: 'Unable to validate Allegiance installation']]
:*[[How do I fix error: 'Invalid session'?|Error: 'Invalid session']]
:*[[Error: 'Client submitted invalid key']]
:*[[How do I fix 'Connectivity Failure. Check Connection'?|Error: 'Connectivity Failure. Check Connection']]
:*[[Error: 'Unable to launch Allegiance.'?|Error: 'Unable to launch Allegiance.']]
:*[[Nothing appears when I type in my callsign]]
:*[[My callsign in-game doesn't match what I typed in ASGS]]
:*[[How do I fix error: 'A GUI management function did not execute'?]]


==Problems with connectivity==
==Problems with connectivity==
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:*[[The underlying connection was closed|Error: 'The underlying connection was closed']]
:*[[The underlying connection was closed|Error: 'The underlying connection was closed']]
:*[[Which ports does Allegiance use?]]
:*[[Which ports does Allegiance use?]]
:*[[How do I find IP Addresses of my computer and my router?]]
:*[[What is port forwarding/triggering?]]
:*[[How do I set up a static IP for Port forwarding?]]


==Problems with Allegiance==
==Problems with Allegiance==
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:*[[Why is my screen all black?]]
:*[[Why is my screen all black?]]
:*[[Why can't I run Allegiance in windowed mode?]]
:*[[Why can't I run Allegiance in windowed mode?]]
:*[[My callsign in-game doesn't match what I typed in ASGS]]


==Configuration issues==
==Configuration issues==
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:*[[Why don't key mappings work in training?]]
:*[[Why don't key mappings work in training?]]
:*[[How do I play Allegiance from multiple machines behind a router?]]
:*[[Why doesn't my Saitech X45 joystick's throttle work?]]
:*[[How can I use my mouse's extra buttons or mousewheel ingame?]]
:*[[How do I remap my controls?]]
:*[[How do I remap my controls?]]
:*[[How do I play Allegiance on a widescreen monitor?]]
:*[[How do I play Allegiance on a widescreen monitor?]]
:*[[Running a server|How do I setup a server for online play?]]
:*[[Running a server|How do I setup a server for online play?]]
:*[[LAN|How do I setup a server for LAN play?]]
:*[[LAN|How do I setup a server for LAN play?]]
:*[[How do I run Allegiance without administrator rights?]]
==Problems specific to Windows Vista==
Includes known problems and solutions for errors that occur when installing or playing Allegiance on Windows Vista.
First off, read about [[Steps to make Allegiance work with Vista|the steps to make Allegiance work with Vista]].
If you still have problems, look through these articles according to the problem you are encountering.
:*[[.NET 1.1 installation fails with an exception error.]]
==Problems specific to Windows 7==
These problems occur specifically on Windows 7:
:*[[Error: 'Unable to assemble key']]
:*[[Error: 'Encryption/Decryption Error']]


==Improving graphical quality==
==Improving graphical quality==

Revision as of 12:14, 17 October 2012

Welcome to Tech Support.

For installation directions visit this install guide.

If you have any problems while trying to get the game to run, attempt to find the solution below.

If none of these solutions work copy the Help Me template and create a new post in the helpline forum.

Problems with Account Activation

Problems with registering a new gameplay account

Problems with connectivity

Problems with connecting to the lobby or the game servers from within Allegiance.

Problems with Allegiance

Problems with the Allegiance client not related to connectivity. Includes sound and video issues.

Configuration issues

Includes guides and solutions for issues with external devices, servers etc.

Improving graphical quality

This section is not about solving errors, it's about if you've got the game going and want to improve the look.


Getting started
Intro: Overview · Top 10 things you should know · Newbie games
Installing: Quick install · Step by step guide · Troubleshooting
Gameplay: Learning guide · Common mistakes · FAQ · Training index
Retrieved from "https://www.freeallegiance.org//FAW/index.php?title=Tech_Support&oldid=14558"