Welcome to Tech Support.
For installation directions visit this install guide.
If you have any problems while trying to get the game to run, attempt to find the solution below.
You can also ask for help on our Discord channel.
Problems with Allegiance Community Security System (ACSS)
Note: ACSS is now deprecated
Problems with Allegiance
Problems with the Allegiance client not related to connectivity. Includes sound and video issues.
Problems with connectivity
Problems with connecting to the lobby or the game servers from within Allegiance.
- Error: 'Unable to connect to Zone'
- Error: 'Cannot connect to lobby'
- Error: 'Guaranteed message could not be delivered'
- Error: 'Failed to connect to lobby'
- Error: 'Failed to connect to the server'
- Error: 'You have been disconnected from the gameserver'
- Error: 'Pings not coming back'
- Error: 'DPlay session terminated'
- Error: 'The Autoupdate process failed to finish.'
- Error: 'The underlying connection was closed'
- Which ports does Allegiance use?
Includes guides and solutions for issues with external devices, servers etc.
Improving graphical quality
This section is not about solving errors, it's about if you've got the game going and want to improve the look.